Refund and Returns Policy

Last Updated: 07/03/2025

At abiagu.store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our refund and returns policy below:

1. Eligibility for Returns

You may return items within 30 days of receiving your order.
Items must be unused, unworn, and in their original packaging with tags attached.
Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

Customized or personalized products.
Items damaged due to misuse or wear.
Products without original packaging or tags.

3. How to Initiate a Return

To start a return, follow these steps:

Contact us at contact@abiagu.store with your order number and reason for return.
We will provide you with a Return Authorization Number and instructions for returning the item(s).
Package the item securely and include the Return Authorization Number.
Ship the item to the address provided in the return instructions.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-7 business days.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.

5. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at contact@abiagu.store.
We will provide a prepaid return label and process a replacement or refund once the item is returned.